Difficult Customers
How to effectively handle challenging customer interactions.
Tag Archive | "strategy"
Steps to Excellence
Tuesday, December 9, 2008
The "Balanced Scorecard," method is a tool for helping companies achieve success.
Progress Over Perfection
Tuesday, December 9, 2008
The efficiency behind the "Progress Over Perfection" business philosophy.
Guidelines for Developing Personal Leadership Philosophy
Tuesday, December 9, 2008
Building your leadership goals and strategies.
Measuring Success
Tuesday, December 9, 2008
How to narrow down your objectives in order to gauge achievements on a tangible scale.
Learning Organization
Tuesday, December 9, 2008
A discussion and overview of Peter Senge's book "The Fifth Discipline."
EVA
Tuesday, December 9, 2008
One of the more interesting issues for companies to settle on as they develop metrics is, what is the ultimate measure of success? We know that it's financial success - but how does that get measured? Profit is the traditional measure but it doesn't represent true economic value. Economic value add (EVA) is an alternative to profit that does account for true economic value.
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3 Things Managers Must Do Well
- 1. Let people know what they expect of them
(by Setting Expectations) - 2. Tell people what they do well
(by Praising) - 3. Tell people what they can do better
(by Criticizing Constructively)
How To Create Truly Great
Products & Services
- 1. Let people know what they expect of them
Wednesday, December 10, 2008
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