Obviously, every business has its own individual challenges and opportunities. But most successful businesses of any size do tend to have something in common: none of them settle for the status quo. As an inherent part of their ongoing business model, these successful businesses regularly review their processes and operations.
Thursday, December 11, 2008
In the past, outsourcing bascially meant farming out non-core business activities like voice-based call centers or medical transcription work. But today, organizations can outsource work which requires a fair amount of high-level intelligence, like research and development. This type of outsourcing work has come to be known as Knowledge Process Outsourcing (KPO).
Thursday, December 11, 2008
Creating new ways, not improving existing processes, has proven extraordinarily successful to many corporations.
Wednesday, December 10, 2008
Execution is about achieving results. It's about turning ideas into actions and dreams into reality. Without action, no plan has any meaning.
Tuesday, December 9, 2008
The "Balanced Scorecard," method is a tool for helping companies achieve success.
Tuesday, December 9, 2008
The efficiency behind the "Progress Over Perfection" business philosophy.
Tuesday, December 9, 2008
One of the more interesting issues for companies to settle on as they develop metrics is, what is the ultimate measure of success? We know that it's financial success - but how does that get measured? Profit is the traditional measure but it doesn't represent true economic value. Economic value add (EVA) is an alternative to profit that does account for true economic value.
Monday, July 24, 2006
Do you buy coffee at Starbucks? Or, are you really buying the experience around the consumption of coffee? Do you know why customer service has become synonymous with the retailing giant, Nordstrom? What Starbucks and Nordstrom, like many other successful companies, have in common is the focus of their business on customer satisfaction, also called […]
Thursday, December 11, 2008
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